Customer Service & Support
Dedicated After-Sales Support for Oliver Douglas Industrial Washing Machines
At Oliver Douglas, our commitment to customers extends far beyond installation. We understand that reliable equipment is essential to keeping your operation running efficiently, which is why we provide comprehensive after-sales support throughout the lifetime of every industrial washing machine we manufacture.
From preventative maintenance and technical support to genuine spare parts and operator training, our experienced service team is here to help maximise the performance, reliability and lifespan of your equipment.
Service & Maintenance Contracts
Regular servicing helps ensure your industrial washing machine continues to operate safely, efficiently and reliably. Our tailored service and maintenance contracts are designed around your operational requirements and can include:
- Planned preventative maintenance
- Routine servicing and inspections
- Performance optimisation
- Equipment upgrades and modifications
- Reduced risk of unexpected downtime
- Extended machine lifespan
Service visit schedules are agreed in advance to minimise disruption to your production and keep your equipment operating at peak performance.
Genuine Spare Parts
Using genuine Oliver Douglas spare parts helps maintain the performance and reliability of your industrial washing machine.
We hold a comprehensive stock of replacement components to support both current and legacy machines, allowing us to respond quickly and minimise downtime when repairs are required.
Our experienced service engineers carry a wide range of commonly used spare parts, enabling many repairs to be completed during the initial visit.
Technical Support
Our knowledgeable technical support team is available to provide expert advice whenever you need assistance.
Where possible, we’ll work with you to diagnose and resolve issues remotely, helping to minimise disruption and avoid unnecessary service visits. If on-site support is required, one of our experienced field service engineers will arrange a visit as quickly as possible.
Whether you need operational guidance, troubleshooting assistance or maintenance advice, we’re here to help keep your equipment running efficiently.
For routine or emergency support please call +44 (0) 1924 405988 or email: service.
Cleaning Chemicals & Detergents
Oliver Douglas supplies a specialist range of industrial detergents and hygiene chemicals developed to complement the performance of our washing machines in food manufacturing, bakery and pharmaceutical environments.
Our product range includes:
- Caustic detergents
- Aluminium-safe cleaning products
- Low-foam detergent sanitisers
- Scale-inhibiting formulations
- Terminal sanitisers
- Rinse additives
- Defoamers and descalers
Comprehensive COSHH documentation and product information sheets are available for every product, with guidance and training provided where required to ensure safe and effective use.
Machine Refurbishment & Upgrades
If your equipment requires refurbishment or modernisation, Oliver Douglas offers both full and partial machine refurbishments, helping extend the life of your investment.
We can also carry out system upgrades to improve efficiency, performance and reliability. Refurbishment work can be completed either on-site, where practical, or at our manufacturing facility.
Operator Training
Well-trained operators play a vital role in maximising equipment performance and reducing operating costs.
Our training programmes help your team understand how to:
- Operate machinery safely and efficiently
- Optimise water, energy and detergent usage
- Carry out routine daily maintenance
- Identify potential issues before they become major problems
- Reduce downtime and prolong equipment life
By ensuring your operators are fully trained, you can improve productivity, reduce running costs and maximise the return on your investment.
Supporting Your Business Every Step of the Way
Whether you’re commissioning a new industrial washing machine, maintaining an existing installation or upgrading your equipment, Oliver Douglas is committed to providing responsive, reliable customer support.
Our experienced team is dedicated to helping you maximise productivity, maintain the highest hygiene standards and keep your washing equipment performing at its best for years to come.